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. Expected product version < [4], found product version [5].Transform [2] invalid for package [3]. Expected product version <= [4], found product version [5].Transform [2] invalid for package [3]. Expected product version == [4], found product version [5].Transform [2] invalid for package [3]. Expected product version >= [4], found product version [5].Transform [2] invalid for package [3]. Expected product version > [4], found product version [5].Could not open transform [2] stored as child storage of package [4].The File '[2]' is not marked for installation.The File '[2]' is not a valid patch file.Server returned unexpected error [2] attempting to install package [3].The property '[2]' was used as a directory property in one or more tables, but no value was ever assigned.Could not create summary info for transform [2].Transform [2] does not contain an MSI version.Transform [2] version [3] incompatible with engine; Min: [4], Max: [5].Transform [2] invalid for package [3]. Expected upgrade code [4], found [5].Cannot begin transaction. Global mutex not properly initialized.Cannot write script record. Transaction not started.Cannot run script. Transaction not started.Assembly name missing from AssemblyName table : Component: [4].The file [2] is an invalid MSI storage file.No more data{ while enumerating [2]}.Transform in patch package is invalid.Custom Action [2] did not close [3] MSIHANDLEs.Cached folder [2] not defined in internal cache folder table.Upgrade of feature [2] has a missing component.New upgrade feature [2] must be a leaf feature.Unknown Message -- Type [2]. No action is taken.No publisher is found for the event [2].Dialog View did not find a record for the dialog [2].On activation of the control [3] on dialog [2] CMsiDialog failed to evaluate the condition [3].The dialog [2] failed to evaluate the condition [3].The action [2] is not recognized.Default button is ill-defined on dialog [2].On the dialog [2] the next control pointers do not form a cycle. There is a pointer from [3] to [4], but there is no further pointer.On the dialog [2] the next control pointers do not form a cycle. There is a pointer from both [3] and [5] to [4].On dialog [2] control [3] has to take focus, but it is unable to do so.The event [2] is not recognized.The EndDialog event was called with the argument [2], but the dialog has a parent.On the dialog [2] the control [3] names a nonexistent control [4] as the next control.ControlCondition table has a row without condition for the dialog [2].The EventMapping table refers to an invalid control [4] on dialog [2] for the event [3].The event [2] failed to set the attribute for the control [4] on dialog [3].In the ControlEvent table EndDialog has an unrecognized argument [2].Control [3] on dialog [2] needs a property linked to it.Attempted to initialize an already initialized handler.Attempted to initialize an already initialized dialog: [2].No other method can be called on dialog [2] until all the controls are added.Attempted to initialize an already initialized control: [3] on dialog [2].The dialog attribute [3] needs a record of at least [2] field(s).The control attribute [3] needs a record of at least [2] field(s).Control [3] on dialog [2] extends beyond the boundaries of the dialog [4] by [5] pixels.The button [4] on the radio button group [3] on dialog [2] extends beyond the boundaries of the group [5] by [6] pixels.Tried to remove control [3] from dialog [2], but the control is not part of the dialog.Attempt to use an uninitialized dialog.Attempt to use an uninitialized control on dialog [2].The control [3] on dialog [2] does not support [5] the attribute [4].The dialog [2] does not support the attribute [3].Control [4] on dialog [3] ignored the message [2].The next pointers on the dialog [2] do not form a single loop.The control [2] was not found on dialog [3].The control [3] on the dialog [2] cannot take focus.The control [3] on dialog [2] wants the winproc to return [4].The item [2] in the selection table has itself as a parent.Setting the property [2] failed.Error dialog name mismatch.No OK button was found on the error dialog.No text field was found on the error dialog.The ErrorString attribute is not supported for standard dialogs.Cannot execute an error dialog if the Errorstring is not set.The total width of the buttons exceeds the size of the error dialog.SetFocus did not find the required control on the error dialog.The control [3] on dialog [2] has both the icon and the bitmap style set.Tried to set control [3] as the default button on dialog [2], but the control does not exist.The control [3] on dialog [2] is of a type, that cannot be integer valued.Unrecognized volume type.The data for the icon [2] is not valid.At least one control has to be added to dialog [2] before it is used.Dialog [2] is a modeless dialog. The execute method should not be called on it.On the dialog [2] the control [3] is designated as first active control, but there is no such control.The radio button group [3] on dialog [2] has fewer than 2 buttons.Creating a second copy of the dialog [2].The directory [2] is mentioned in the selection table but not found.The data for the bitmap [2] is not valid.Test error message.Cancel button is ill-defined on dialog [2].The next pointers for the radio buttons on dialog [2] control [3] do not form a cycle.The attributes for the control [3] on dialog [2] do not define a valid icon size. Setting the size to 16.The control [3] on dialog [2] needs the icon [4] in size [5]x[5], but that size is not available. Loading the first available size.The control [3] on dialog [2] received a browse event, but there is no configurable directory for the present selection. Likely cause: browse button is not authored correctly.Control [3] on billboard [2] extends beyond the boundaries of the billboard [4] by [5] pixels.The dialog [2] is not allowed to return the argument [3].The error dialog property is not set.The error dialog [2] does not have the error style bit set.The dialog [2] has the error style bit set, but is not an error dialog.The help string [4] for control [3] on dialog [2] does not contain the separator character.The [2] table is out of date: [3].The argument of the CheckPath control event on dialog [2] is invalid.On the dialog [2] the control [3] has an invalid string length limit: [4].Changing the text font to [2] failed.Changing the text color to [2] failed.The control [3] on dialog [2] had to truncate the string: [4].The binary data [2] was not foundOn the dialog [2] the control [3] has a possible value: [4]. This is an invalid or duplicate value.The control [3] on dialog [2] cannot parse the mask string: [4].Do not perform the remaining control events.CMsiHandler initialization failed.Dialog window class registration failed.CreateNewDialog failed for the dialog [2].Failed to create a window for the dialog [2].Failed to create the control [3] on the dialog [2].Creating the [2] table failed.Creating a cursor to the [2] table failed.Executing the [2] view failed.Creating the window for the control [3] on dialog [2] failed.The handler failed in creating an initialized dialog.Failed to destroy window for dialog [2].[2] is an integer only control, [3] is not a valid integer value.The control [3] on dialog [2] can accept property values that are at most [5] characters long. The value [4] exceeds this limit, and has been truncated.Loading RICHED20.DLL failed. GetLastError() returned: [2].Freeing RICHED20.DLL failed. GetLastError() returned: [2].Executing action [2] failed.Failed to create any [2] font on this system.For [2] textstyle, the system created a '[3]' font, in [4] character set.Failed to create [2] textstyle. GetLastError() returned: [3].Invalid parameter to operation [2]: Parameter [3].Operation [2] called out of sequence.The file [2] is missing.Could not BindImage file [2].Could not read record from script file [2].Missing header in script file [2].Could not create secure security descriptor. Error: [2].Could not register component [2].Could not unregister component [2].Could not determine user's security ID.Could not remove the folder [2].Could not schedule file [2] for removal on restart.No cabinet specified for compressed file: [2].Source directory not specified for file [2].Script [2] version unsupported. Script version: [3], minimum version: [4], maximum version: [5].ShellFolder id [2] is invalid.Exceeded maximum number of sources. Skipping source '[2]'.Could not determine publishing root. Error: [2].Could not create file [2] from script data. Error: [3].Could not initialize rollback script [2].Could not secure transform [2]. Error [3].Could not unsecure transform [2]. Error [3].Could not find transform [2].Windows Installer cannot install a system file protection catalog. Catalog: [2], Error: [3].Windows Installer cannot retrieve a system file protection catalog from the cache. Catalog: [2], Error: [3].Windows Installer cannot delete a system file protection catalog from the cache. Catalog: [2], Error: [3].Directory Manager not supplied for source resolution.Unable to compute the CRC for file [2].BindImage action has not been executed on [2] file.This version of Windows does not support deploying 64-bit packages. The script [2] is for a 64-bit package.GetProductAssignmentType failed.Installation of ComPlus App [2] failed with error [3].The patches in this list contain incorrect sequencing information: [2][3][4][5][6][7][8][9][10][11][12][13][14][15][16].Patch [2] contains invalid sequencing information. This setup requires Internet Information Server 4.0 or higher for configuring IIS Virtual Roots. Please make sure that you have IIS 4.0 or higher.This setup requires Administrator privileges for configuring IIS Virtual Roots.Could not connect to [2] '[3]'. [4]Error retrieving version string from [2] '[3]'. [4]SQL version requirements not met: [3]. This installation requires [2] [4] or later.Could not open SQL script file [2].Error executing SQL script [2]. Line [3]. [4]Connection or browsing for database servers requires that MDAC be installed.Error installing COM+ application [2]. [3]Error uninstalling COM+ application [2]. [3]Error installing COM+ application [2]. Could not load Microsoft(R) .NET class libraries. Registering .NET serviced components requires that Microsoft(R) .NET Framework be installed.Could not execute SQL script file [2]. Connection not open: [3]Error beginning transactions for [2] '[3]'. Database [4]. [5]Error committing transactions for [2] '[3]'. Database [4]. [5]This installation requires a Microsoft SQL Server. The specified server '[3]' is a Microsoft SQL Server Desktop Engine (MSDE).Error retrieving schema version from [2] '[3]'. Database: '[4]'. [5]Error writing schema version to [2] '[3]'. Database: '[4]'. [5]This installation requires Administrator privileges for installing COM+ applications. Log on as an administrator and then retry this installation.The COM+ application "[2]" is configured to run as an NT service; this requires COM+ 1.5 or later on the system. Since your system has COM+ 1.0, this application will not be installed.Error updating XML file [2]. [3]Error opening XML file [2]. [3]This setup requires MSXML 3.0 or higher for configuring XML files. Please make sure that you have version 3.0 or higher.Error creating XML file [2]. [3]Error loading servers.Error loading NetApi32.DLL. The ISNetApi.dll needs to have NetApi32.DLL properly loaded and requires an NT based operating system.Server not found. Verify that the specified server exists. The server name can not be empty.Unspecified error from ISNetApi.dll.The buffer is too small.Access denied. Check administrative rights.Invalid computer.Undefined switch case.Unhandled exception.Invalid user name for this server or domain.The case-sensitive passwords do not match.The list is empty.Access violation.Error getting group.Error adding user to group. Verify that the group exists for this domain or server.Error creating user.ERROR_NETAPI_ERROR_NOT_PRIMARY returned from NetAPI.The specified user already exists.The specified group already exists.Invalid password. Verify that the password is in accordance with your network password policy.Invalid name.Invalid group.The user name can not be empty and must be in the format DOMAIN\Username.Error loading or creating INI file in the user TEMP directory.ISNetAPI.dll is not loaded or there was an error loading the dll. This dll needs to be loaded for this operation. Verify that the dll is in the SUPPORTDIR directory.Error deleting INI file containing new user information from the user's TEMP directory.Error getting the primary domain controller (PDC).Every field must have a value in order to create a user.ODBC driver for [2] not found. This is required to connect to [2] database servers.Error creating database [4]. Server: [2] [3]. [5]Error connecting to database [4]. Server: [2] [3]. [5]Error attempting to open connection [2]. No valid database metadata associated with this connection.WARNPROXYADDRESSProgressActionProgress95AdminInstallFinalizeSetProgressSelectionSizeSelectionDescriptionItemDescriptionSelectionPathLocation_66ED6468_363E_4FA8_B82C_5125A22442B7_FILTER_6AFB77B5_BF14_4999_92FC_EEE4744DC2D9_FILTER_B657E595_04B6_4FF7_9F58_C24B5EF1775D_FILTER_6C5031F4_272F_4CA2_A9C9_EE7A99C96CD7_FILTER_127CFC95_FD01_4A32_8B57_5D33743F78F9_FILTER&Anyone who uses this computer (all users)AdminUser[ProductCode]Software\NTR\installablercRegistry17#0EmergencyRegistry14LangRegistry16ToolsRegistry13SeqRegistry12SemRegistry11SSLRegistry10SsAppRegistry9SocketEnabledRegistry8OwnerRegistry7ModeRegistry6Host2Registry5HostRegistry4FolderRegistry3Registry2SystrayRegistry15AutoUpdateRegistry1UNINST_Uninstall_NTRsupport_Installable_RCUNINST_Uninstall_N_2B61D1135EBD45C4B2DC6BE8BBD1140D.exe/i {2B61D113-5EBD-45C4-B2DC-6BE8BBD1140D}[SystemFolder]msiexec.exeUNINST|Uninstall NTRsupport Installable RCTahomaArialArial8Arial9ArialBlue10ArialBlueStrike10Courier NewCourierNew8CourierNew9MS GothicMSGothic9MSSansBold8MS Sans SerifMSSansSerif8MSSansSerif9MSSGreySerif8MSSWhiteSerif8Tahoma10Tahoma9TahomaBold10TahomaBold8Times New RomanTimes8Times9TimesItalic12TimesItalicBlue10TimesRed16Please fill both the Proxy address and port fields, or delete them.WARNFILLbytesThis feature will be set to be installed when required.GBYou must complete all the information requested.KBThis feature will not be available.MBAbsentPathThis feature will be installed when required.MenuAbsentThis feature, and all subfeatures, will be installed to run from the CD.MenuAdvertiseThis feature, and all subfeatures, will be installed on local hard drive.MenuAllCDThis feature, and all subfeatures, will be installed to run from the network.MenuAllLocalThis feature will be installed to run from CD.MenuAllNetworkThis feature will be installed on local hard drive.MenuCDThis feature will be installed to run from network.MenuLocalWARNMAILCHECKMenuNetworkSelAbsentAbsentThe e-mail address is incorrectSelAbsentAdvertiseThis feature will be installed on the local hard drive.SelAbsentCDThis feature will be installed to run from the network.SelAbsentLocalThis feature will become unavailable.SelAbsentNetworkWill be installed when required.SelAdvertiseAbsentThis feature will be available to run from CD.SelAdvertiseAdvertiseThis feature will be installed on your local hard drive.SelAdvertiseCDThis feature will be available to run from the network.SelAdvertiseLocalThis feature will be uninstalled completely, and you won't be able to run it from CD.SelAdvertiseNetworkThis feature was run from the CD but will be set to be installed when required.SelCDAbsentThis feature will continue to be run from the CDSelCDAdvertiseThis feature was run from the CD but will be installed on the local hard drive.SelCDCDThis feature frees up [1] on your hard drive.SelCDLocalThis feature requires [1] on your hard drive.SelChildCostNegCompiling cost for this feature...SelChildCostPosThis feature will be completely removed.SelCostPendingThis feature will be removed from your local hard drive but will be set to be installed when required.SelLocalAbsentThis feature will be removed from your local hard drive but will still be available to run from CD.SelLocalAdvertiseThis feature will remain on your local hard drive.SelLocalCDThis feature will be removed from your local hard drive, but will be still available to run from the network.SelLocalLocalThis feature will be uninstalled completely, and you won't be able to run it from the network.SelLocalNetworkThis feature was run from the network but will be installed when required.SelNetworkAbsentThis feature was run from the network but will be installed on the local hard drive.SelNetworkAdvertiseThis feature will continue to be run from the networkSelNetworkLocalThis feature frees up [1] on your hard drive. It has [2] of [3] subfeatures selected. The subfeatures free up [4] on your hard drive.SelNetworkNetworkThis feature frees up [1] on your hard drive. It has [2] of [3] subfeatures selected. The subfeatures require [4] on your hard drive.SelParentCostNegNegThis feature requires [1] on your hard drive. It has [2] of [3] subfeatures selected. The subfeatures free up [4] on your hard drive.SelParentCostNegPosThis feature requires [1] on your hard drive. It has [2] of [3] subfeatures selected. The subfeatures require [4] on your hard drive.SelParentCostPosNegTime remaining: {[1] min }{[2] sec}SelParentCostPosPosAvailableTimeRemainingDifferencesVolumeCostAvailableRequiredVolumeCostDifferenceDisk SizeVolumeCostRequiredVolumeVolumeCostSizeWARNUSERLENGTHVolumeCostVolumeFull path, the category is of Text instead of Path because of potential use of path variables.ISBuildSourcePathISDIMReferenceThis is the primary key to the ISDIMReference tableISDIMDependencyName of a variable defined in the .dim fileISDIMVariableType of the variable. 0: Build Variable, 1: Runtime VariableThis is the primary key to the ISDIMVariable tableForeign key into ISDIMReference table.ISDIMReference_New value that you want to override withNewValueISFeatureDIMReferencesThis is the primary key to the ISDIMDependency tablethe UUID identifying the required DIMRequiredUUIDthe major version identifying the required DIMRequiredMajorVersionthe minor version identifying the required DIMRequiredMinorVersionthe build version identifying the required DIMRequiredBuildVersionthe revision version identifying the required DIMRequiredRevisionVersionISDIMReference_ParentISDIMReferenceDependenciesForeign key into ISDIMDependency table.ISDIMDependency_AS Repository property nameISReleaseASPublishInfoAS Repository property valueForeign key into the ISProductConfiguration table.ISProductConfigurationISProductConfiguration_Foreign key into the ISRelease table.ISReleaseISRelease_
Custom Action Information
Custom Action Information
Action Name
DLLWrapStartup
Type
1
Description
Standard DLL wrapper that extracts data that describes calls.
Custom Action Information
Custom Action Information
Action Name
ISPrint
Type
1
Description
Prints the contents of a ScrollableText control on a dialog.
Custom Action Information
Custom Action Information
Action Name
SetARPINSTALLLOCATION
Type
51
Description
Resolves the directory identifier used in the Add or Remove Programs Read Me property. This custom action is required because ARPREADME is a Windows Installer property and such properties are not formatted automatically.
Custom Action Information
Custom Action Information
Action Name
SetARPReadme
Type
51
Description
Custom Action Information
Custom Action Information
Action Name
SetAllUsersProfileNT
Type
51
Description
Initializes the ALLUSERSPROFILE directory identifier for Windows NT 4.
Custom Action Information
Custom Action Information
Action Name
setAllUsersProfile2K
Type
51
Description
Initializes the ALLUSERSPROFILE directory identifier for Windows 2000 or later.
Custom Action Information
Custom Action Information
Action Name
setUserProfileNT
Type
51
Description
Initializes the USERPROFILE directory indentifier.
{{Fatal error: }}Your username must be at least 6 characters long.PushButtonWARNPWDLENGTHLineDlgLine{&MSSansBold8}Files in UseThe InstallShield(R) Wizard will create a server image of [ProductName] at a specified network location. To continue, click Next.TextLine1Your system has not been modified. To complete installation at another time, please run setup again.TextLine2Branding1{&MSSWhiteSerif8}InstallShieldBranding2{&Tahoma8}InstallShieldYour password must be at least 6 characters long.WARNPWDSAME{&MSSansBold8}Program MaintenanceTreeBitmapBannerBannerLineTailAgreeInstall to:&Change...Feature DescriptionDlgDesc&SpaceClick on an icon in the list below to change how a feature is installed.Click Next to install to this folder, or click Change to install to a different folder.GroupBoxFeatureGroupFeature sizeMultiline description of the currently selected itemSelect the program features you want installed.{&MSSansBold8}Custom Setup_BrowsePropertySelectionTree[DATABASEDIR]Install [ProductName] database to:The Password and Confirm Password fields must be identical.WARNPWDLocLabelPassword not valid (It should contain at least 6 characters) or the two passwords entered do not coincideWARNCONNECTIONTo finish the NTRsupport Installable RC installation, an Internet connection is required{&MSSansBold8}Change Current Destination FolderInstall [ProductName] to:SETUPAPP76WARNSERVERUsername or password introduced are incorrectWARNADMINISTRATOR{&MSSansBold8}Database FolderVolumeCostListListThe disk space required for the installation of the selected features.RadioButtonGroupComboText&Folder name:DirectoryComboComboWARNING: You can only install this product if you have Administrator privilegesWARNPREVIOUSINSTALLTailText&Look in:DirectoryListUp One Level|Create New Folder|A previous installation of this product has been detected, please uninstall it before continuing.PathEdit{&MSSansBold8}License AgreementUNICODESETUPAPP69_1StepSETUPAPP74WARNING: This program is protected by copyright law and international treaties.The InstallShield(R) Wizard will allow you to remove [ProductName]. To continue, click Next.Text2[ProductName] - InstallShield WizardRadioGroup&Print{&MSSansBold8}Ready to Modify the Program{\rtf1\ansi\ansicpg1252\uc1\deff0\stshfdbch0\stshfloch0\stshfhich0\stshfbi0\deflang1033\deflangfe1033{\fonttbl{\f0\froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman{\*\falt Times};}
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\s15\ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid8270521 \f2\fs20\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\b\f1\cf17\insrsid1191508 NTRsupport: }{\b\f1\cf17\insrsid12744850\charrsid1191508
USER LICENSE. DEFINITIONS OF THIS CONTRACT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 For the purposes of the established in this contract, the following terms will be interpreted as:
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NTR: The owner of the use and exploitation rights of this program, Net Transmit & Receive, S.L. (from hereon NTR)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 CUSTOMER: Natural person or legal entity that as an assignee acquires the User }{\f1\fs17\cf15\insrs ' M id2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 License of the NTR inquiero Program and in its case contracts the services of }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NTR (from hereon CUSTOMER)}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 DISTRIBUTOR: Natural person or legal entity that commercializes and has provided the CUSTOMER the user license of the NTR inquiero program (from hereon DISTRIBUTOR)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 INTERNET: global telecommunications network that, through various computer programs and communication protocols provides connection between computers and exchange of information between them and their users.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 WEB: set of information expressed in digital format, distributed in various pages interconnected through \'93hypertext\'94 or \'93hypergraphics\'94
technology and that can be accessed by third persons through the Internet telematic network.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NTR SERVERS: computers owned by or in possession of NTR, which contain the area designated for storage and that are p
rovided with the necessary technical means to store information, to be continuously connected to the Internet and consequently to make the Information available for the Internet users.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 PASSWORD: a personal and non-transferable identification key that NTR will give to the CUSTOMER to access the area destined to the storage of his/her Information.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 E-MAIL: an added-value telecommunications service, consisting of sending information through Internet from the CUSTOMER\rquote
s e-mail address to other e-mail addresses of other Internet users and vice versa.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 AREA ASSIGNED FOR THE CUSTOMER: number of storage capacity units of information in digital format of the NTR Servers that NTR provides for the CUSTOMER\rquote s use and that the C
USTOMER contracts under the regime of rental of goods, destined to store the Information.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 INFORMATION: set of data, computer programs, works and elements protected by Industrial rights or Copyright and other information of the CUSTOMER\rquote s property or that
the CUSTOMER is authorized to use and divulge, that the CUSTOMER wishes to make available for the Internet users through its storage in the Server.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 LINK: a telematic link, through hypertext, that points to another web page or file located in the same or other server.
\par Given that the objective of NTR inquiero is to connect two persons through the Internet with the purpose of one being able to help, inform, advice or solve a technical or any other kind of problem of the other, it is necessary to define the tw
o roles present when using the product:
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 I. OPERATOR: person that uses NTR inquiero to help his/her CUSTOMERS or potential CUSTOMERS through the Internet. It is of the CUSTOMER\rquote
s responsibility to provide the personnel to attend the acquired user license.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 II. \'93ATTENDED CUSTOMER\'94: person that is helped through Inquiero.
\par CONDITIONS OF USE OF THE NTR inquiero PROGRAM
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FIRST.- GRANTING OF USER RIGHT.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 1.1 NTR is the owner and holder of the exploitation rights of the computer program denominated NTR inquiero
which functions are described in the user manual, gathered in the affidavit dated March 28 of 2003 corresponding to the number of protocol 950 written by the notary of the City of Barcelona Mr. Miquel Alemany Escapa.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 1.2 By this contract and with the int
ermediation of the DISTRIBUTOR, NTR grants the CUSTOMER a non-transferable and non-exclusive license for the use of the NTR inquiero program in the modality know as ASP (Application Service Provider). This means that the software will be lodged in the NTR
\rquote s servers located in COLT Telecom Espa\'f1a S.A., in its data processing center in Barcelona (Calle Acero, 5-9) and will be accessed through the Internet network.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SECOND.- DESCRIPTION OF COMPUTER SYSTEM.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 2.1 The NTR inquiero program has been conceived and prepared to function with the following minimum technical specifications, responsibility of the CUSTOMER:
\par Configuration of the Operator and Configuration of the \'93Attended Customer\'94
\par - Web Chat & Co-surfing:
\par Platforms Microsoft Windows (9X, 2000, NT, ME, XP.)
\par Internet Explorer 4.0 (or superior) or Netscape 4.72 (or superior)
\par Platforms MAC 8.1 or superior
\par For Web service: Internet Explorer 5.5 (or superior)
\par - Only Web Chat:
\par Platform LINUX
\par Netscape 4.72 (only web service)
\par - Remote Control and Voice:
\par Platforms Microsoft Windows (9X, 2000, NT, ME, XP.)
\par Internet Explorer 4.0 (or superior)
\par 128 MB RAM
\par 256 Kbytes of free disk
\par Minimum connection: 33,6 Kbps.
\par Recommended open ports: 25 and/or 110 (configurable)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 2.2 NTR is not responsible of program malfunctioning in case the required configuration is varied partially or totally without prior consulting.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 THIRD.- SERVICE LEVEL AGREEMENT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 3.1 The NTR inquiero servers, and therefore, your software, will be available for use through the Internet 24 hours, every day of the year, with the following conditions:
\par I. 99% availability from Monday to Friday.
\par II. 98% availability during Weekends (Friday 24:00 hours CET to Sunday 00:00 hours CET)
\par III. Within the area assigned to the CUSTOMER, the information is stored for a maximum period of six months. The CUSTOMER will have access to systems that will allow him/her to migrate the information to own areas.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
3.2 NTR will not be responsible for interruptions in the availability of the mentioned information and service motivated by reasons of force majoure or out of its control. The following elements or resources of the OPERATOR as well as of the \'93
ATTENDED CUSTOMER\'94, among others, are considered out of NTR\rquote s control:
\par I. Computer system.
\par II. Connection software.
\par III. Surfing software.
\par IV. Virus.
\par V. Internet access through a medium available to both parties Commuted Telephone Network, ISDN, xDSL, frame relay, cable, satellite and any other transport or telecommunications infrastructure and the available bandwidth in them.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 3.3 NTR can temporarily interrupt Information storage in its Servers, or its availability to the Internet users, for security reasons or for the
restructuring of the computer resources of NTR. The mentioned interruptions will be destined to improve its storage services and the availability of Information through the Internet. In any case, NTR will make all possible efforts so that these interrupt
ions affect the CUSTOMER as little as possible. NTR will not be responsible for the damages occasioned by these interruptions if they have been communicated to the CUSTOMER with a minimum margin of 48 hours.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FOURTH.- PRICE AND FORM OF PAYMENT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 As a comp
ensation for the software user license acquired by the CUSTOMER, the CUSTOMER or the DISTRIBUTOR in the name of the CUSTOMER, is obliged to pay NTR the price detailed in the web page http://www.inquiero.com, payable in one installment in cash or through c
redit card, unless there is a special offer in writing by the DISTRIBUTOR, in which case the valid terms will be reflected in the mentioned offer as long as they are authorized by NTR.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FIFTH.- EXPIRY OF THE CESSION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 This license will expire for the general causes established in the Law and specially for breach of the obligations arising from this document.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SIXTH.\endash CUSTOMER\'b4S OBLIGATIONS OF USE
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 6.1 The CUSTOMER, as assignee of the user license, is obliged to use the NTR inquiero service according to
the technical specifications and recommendations that NTR may indicate at any time, as well as not allowing unauthorized third persons access the NTR inquiero service nor reveal or allow third persons to use the password given by NTR.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
6.2 As well, the CUSTOMER commits to not to use the NTR inquiero service in an incorrect way or breaking the laws and norms in force at each moment. Particularly, the CUSTOMER cannot use the NTR inquiero service to distribute violent, xenophobe or pornogr
aphic information or contents nor make use of such information to commit any kind of infraction or other illicit act according to the laws.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SEVENTH.\endash GUARANTEE AND PUBLIC LIABILITY
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.1 The program, object of this license, is the result of constant ana
lysis and investigation work carried out by highly qualified technical personnel. Its correct functioning has been checked by exhaustive quality control, successfully passing the corresponding tests and simulations.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.2 A test period of fifteen weekdays is established starting from the CUSTOMER\rquote
s registration in the service with the objective of verifying the functioning of the program according to the technical specifications and functions contained in the manual of the application. This test period is a
lso the guarantee period. If the CUSTOMER has not reliably notified NTR of the existence of anomalies during the mentioned thirty-day period and acquires the user license, it is considered that the CUSTOMER is satisfied with all aspects of the program and
that it is working correctly and that it adapts to the CUSTOMER\rquote s necessities, renouncing, from that point on, any reclamation.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.3 NTR is not responsible for functioning errors or damages provoked by non fulfillment of the normal obligations of all users
as: realization of back-up copies of the program and of the files and data generated by its continued use, correct installation of the program and the computer, good state of the computer system, installation of an interrupted power supply with tension s
t
abilizer, control of program access to avoid manipulation by non authorized or inexpert persons, contracting of periodic hardware and software maintenance services, prevention of virus and defective programs installed in the same hard disk, as well as any
other reasonably applicable preventive measures.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.4 NTR will not be obliged by commitments or promises made by persons not related to its company nor by erroneous expectations of the users with respect to the functionality of the program.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.5 In any case, the CUSTOMER accepts that the program constitutes a work tool destined to complement, but not to substitute, human labor, for which NTR\rquote
s responsibility for damages attributable directly to the program will be limited to its price.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.6 NTR, with the exceptions mentioned in the above sections, is responsible to the CUSTOMER of the non-fulfillment of its obligations in respect to the offered service levels. NTR\rquote
s responsibility will be in any case limited to the damages occasioned directly to the CUSTOMER and to the amount equal to a yearly payment of the price or fee of the NTR inquiero service.}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 EIGHTH.- COPYRIGHT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.1 The CUSTOMER recognizes the Copyright of NTR over the NTR inquiero program.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.2 These rights protect the computer program, the application manual, and the rest of the information and support material.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.3 The CUSTOMER recognizes that the NTR inquiero program is given out by NTR exclusively t
o be used, not for reproduction, transmission to other system, modification, adaptation, maintenance, correction of errors, handing over, sales, rental or lending and the CUSTOMER commits not to hand over its partial or total use in any way and not to tra
nsmit any of the rights that the CUSTOMER has over it according to this contract, as well as not to divulge, publish, nor make it in any other way available for other people, except for the employees of the CUSTOMER\rquote s company that must use it.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.4 NTR\rquote s a
uthorization is not needed for the activities of installation, start-up, presentation, execution, visualization of the program only for the use of the CUSTOMER and understanding each of the mentioned activities.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NINTH.- APPLICABLE LAW
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 The parties decide that this contract will be governed by the Spanish Law and specially refer to the Adapted Text of the Copyright Law for all matters not regulated in this contract.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 TENTH.\endash ADDITIONAL SERVICES
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 Further to the services gathered in this contract, NTR can carry out, by the CUSTOMER\rquote
s request, the necessary programming and advising tasks to adapt the program to the characteristics of the CUSTOMER\rquote s company and to the new necessities arising from the use, invoicing these according to the valid hourly rat
es that NTR recommends to previously consult or request.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 ELEVENTH.\endash RESPONSIBLE OF COMMUNICATIONS
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
For the purposes of communications, the CUSTOMER has designated in the Particular conditions a responsible or an interlocutor who will be also responsible of periodically revising the state of the program and its installation and of contacting NTR to noti
fy of possible incidents and each time its services are required.
\par In case of change of the responsible person, NTR should be notified prior to the change of the new interlocutor\rquote s identity and his/her phone number and e-mail address. }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 TWELFTH.\endash CONFIDENTIALITY AND DATA PROTECTION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
The information the CUSTOMER might provide NTR for the acquisition of the NTR inquiero Program user license will be included in the personal data files of NTR, the entity responsible of its treatment, with domicile in Gran V\'eda 8, of L\rquote
Hospitalet, and will be used by NTR with the object of providing the mentioned service and to maintain the resulting contractual and commercial relation.
\par The CUSTOMER authorizes as well NTR to use this information to offer him/her any other products or services that NTR has or might have in the future.
\par The CUSTOMER is informed that he/she can execute the rights of access, information and correction or cancellation of his/her information, as well as revoke the authorizations granted before the File responsible in the indicated address.
\par In the hiring (ASP) mode of the NTR inquiero application, the INFORMATION owned by the client will be stored in a secure and encrypted manner in the AREA ASSIGNED TO THE CUSTOMER in NTR's SERVERS hosted in C
olt Telecom.This information is for the exclusive and confidential use of the CLIENT, NTR undertakes not to access said information, make any use of it whatsoever, nor alter it. NTR's access to the area assigned to each CLIENT will be for the purpose of e
n
suring the continued and correct functioning of the service and under no circumstances implies access nor knowledge of the specific information stored. Likewise NTR undertakes not to cede the information to third parties, except for its storage (encrypted
), conservation and custody; access to this data by third parties, or other customers of NTR that may use the NTR inquiero service is not possible.}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
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H HHHHH &&@H{\f1\fs17\cf15\insrsid12744850\charrsid1191508 THIRTEENTH.- ARBITRATION AND JURISDICTIONAL AUTHORITY
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.1 For any divergence rising from the present co
ntract between NTR and the CUSTOMER, both parties submit expressly, and renouncing their own jurisdiction, to the decision on the raised issue or litigation by the institutional arbitration of ARBITEC, Spanish Technological Arbitration Association, to whi
ch they commend the administration of the arbitration and the designation of arbitrators.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.2 The arbitration will be carried out according to the procedure established in the Arbitral Regulations of ARBITEC and in the Arbitration Law, of December 5, 1988, and can be started through ARBITEC
\rquote s web page in the Internet (http://www.arbitec.org)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.3 The arbitral decision must be awarded during the following ninety days from the acceptation of the charges by the designated arbitrators, both parties obliging
to accept and fulfill the contained decision.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
13.4 In case the arbitration should not be effected by mutual agreement or should it be declared null, both parties submit to the Courts and Tribunals of the City of Barcelona renouncing their own jurisdiction if it should be other than this.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FOURTEENTH.\endash ADAPTATION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 In case some or various clauses of the contract should be declared invalid, illegal or unexecutable according to some legal norm, they will be considered in corresponding measure without effec
t, however for the rest, the contract will remain valid.
\par The contracting parties agree that in this case the affected clause or clauses will be substituted by other or others with the most similar economic conditions in comparison with the substituted ones.
\par
\par }}ScrollableTextMemoSETUPAPP75Edit3Repair installation errors in the program. This option fixes missing or corrupt files, shortcuts, and registry entries.Ico2Ico3Remove [ProductName] from your computer.en{&MSSansBold8}Out of Disk SpaceText3SETUPAPP69_2{&MSSansBold8}Destination FolderRestart[ProductName] Installer Information413The following applications are using files that need to be updated by this setup.FileInUseProcessSome files that need to be updated are currently in use.{120}{70}{70}{70}{70}#504The highlighted volumes do not have enough disk space available for the currently selected features. You can remove files from the highlighted volumes, choose to install fewer features onto local drives, or select different destination drives.{&MSSansBold8}Disk Space RequirementsDisk space required for the installation exceeds available disk space.PROXY_USEREditEdit1PROXY_PORTEdit2PROXY_IPPROXY_PWDIRCSYSTRAY34_1PROXYDLG0_1Text31PROXYDLG1_1PROXYDLG2_1Text41PROXYDLG3_1Text43PROXYDLG4_1PROXYAUTHSETUPAPP70_2Step3SETUPAPP77_2Edit4IRCSYSTRAY34_2PROXYDLG0_2PROXYDLG1_2PROXYDLG2_2PROXYDLG3_2PROXYDLG4_2SETUPAPP70_3SETUPAPP77_3PROXYDLG1_3PROXYDLG2_3PROXYDLG3_3PROXYDLG4_3{&MSSansBold8}Setup TypePROXYDLG8PROXYDLG9INSTALLCODE15264{&MSSansBold8}Ready to Repair the Program{&MSSansBold8}Remove the ProgramDlgText1Click Install to begin the installation.{&MSSansBold8}Ready to Install the Program&InstallIf you want to review or change any of your installation settings, click Back. Click Cancel to exit the wizard.&RemoveClick Remove to remove [ProductName] from your computer. After removal, this program will no longer be available for use.Confirm Password :KEYPWDPASSWORD2Proxy ConfigurationSettingsText31SERVICESETUPDLL10Installation Code :SettingsText41SERVICESETUPDLL11Computer Password :SettingsText11SERVICESETUPDLL8Step 1 of 6SettingsText23SERVICESETUPDLL9Step 5 of 6NewProperty1SETUPAPP70_1Are you sure you want to cancel [ProductName] installation?NewProperty2SETUPAPP77_1PASSWORDSettingsText1SettingsText2SettingsText3SettingsText4ErrorTextna.ntrsupport.cominquieroSETUPAPP80_2#1#Data1.cabLaunch [ProductName]LaunchProgramTextInstallShield Wizard CompletedSETUPAPP80_1The InstallShield Wizard has successfully uninstalled [ProductName]. Click Finish to exit the wizard.DISK1&Finish&Cancel&IgnoreErrorIcon&Help&OK&Abort&Retry&NoProgressBar(Hidden for now)Sec.SETUPAPP80_3{&MSSansBold8}Installing [ProductName]LAUNCHREADMEMSGWARN{&MSSansBold8}Uninstalling [ProductName]Progress donePlease wait while the InstallShield Wizard installs [ProductName]. This may take several minutes.Please wait while the InstallShield Wizard uninstalls [ProductName]. This may take several minutes.Status:LbSec(Hidden for now)LbStatusSetupIcon)Hidden for now)Estimated time remaining:ShowTimeThe InstallShield(R) Wizard will install [ProductName] on your computer. To continue, click Next.TextTimeChoose which program features you want installed and where they will be installed. Recommended for advanced users.CompTextCompleteIco&YesCustTextCustomIcoAll program features will be installed. (Requires the most disk space.)Choose the setup type that best suits your needs.Please select a setup type.ImageI &accept the terms in the license agreement{&MSSansBold8}Re&pairOnly for &me ([USERNAME])I &do not accept the terms in the license agreementOnlyCurrentUserS&erver authentication using the Login ID and password belowAutomatically close and attempt to restart applications.Do not close applications. (A reboot will be required.)Fldr|New FolderReboot{&MSSansBold8}&Remove{&MSSansBold8}&Complete{&MSSansBold8}Cu&stom&Windows authentication credentials of current userSearching for installed applicationsValidating installervers, or its availability to the Internet users, for security reasons or for the
restructuring of the computer resources of NTR. The mentioned interruptions will be destined to improve its storage services and the availability of Information through the Internet. In any case, NTR will make all possible efforts so that these
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\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.1 For any divergence rising from the present co
ntract between NTR and the CUSTOMER, both parties submit expressly, and renouncing their own jurisdiction, to the decision on the raised issue or litigation by the institutional arbitration of ARBITEC, Spanish Technological Arbitra
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xd! ~c_` `[=+C6]?Blegal entity that as an assignee acquires the User }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 License of the NTR inquiero Program and in its case contracts the services of }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NTR (from hereon CUSTOMER)}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 DISTRIBUTOR: Natural person or legal entity that commercializes and has provided the CUSTOMER the user license of the NTR inquiero program (from hereon DISTRIBUTOR)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 INTERNET: global telecommunications network that, through various computer programs and communication protocols provides connection between computers and exchange of information between them and their users.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 WEB: set of information expressed in digital format, distributed in various pages interconnected through \'93hypertext\'94 or \'93hypergraphics\'94
technology and that can be accessed by third persons through the Internet telematic network.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NTR SERVERS: computers owned by or in possession of NTR, which contain the area designated for storage and that are p
rovided with the necessary technical means to store information, to be continuously connected to the Internet and consequently to make the Information available for the Internet users.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 PASSWORD: a personal and non-transferable identification key that NTR will give to the CUSTOMER to access the area destined to the storage of his/her Information.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 E-MAIL: an added-value telecommunications service, consisting of sending information through Internet from the CUSTOMER\rquote
s e-mail address to other e-mail addresses of other Internet users and vice versa.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 AREA ASSIGNED FOR THE CUSTOMER: number of storage capacity units of information in digital format of the NTR Servers that NTR provides for the CUSTOMER\rquote s use and that the C
USTOMER contracts under the regime of rental of goods, destined to store the Information.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 INFORMATION: set of data, computer programs, works and elements protected by Industrial rights or Copyright and other information of the CUSTOMER\rquote s property or that
the CUSTOMER is authorized to use and divulge, that the CUSTOMER wishes to make available for the Internet users through its storage in the Server.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 LINK: a telematic link, through hypertext, that points to another web page or file located in the same or other server.
\par Given that the objective of NTR inquiero is to connect two persons through the Internet with the purpose of one being able to help, inform, advice or solve a technical or any other kind of problem of the other, it is necessary to define the tw
o roles present when using the product:
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 I. OPERATOR: person that uses NTR inquiero to help his/her CUSTOMERS or potential CUSTOMERS through the Internet. It is of the CUSTOMER\rquote
s responsibility to provide the personnel to attend the acquired user license.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 II. \'93ATTENDED CUSTOMER\'94: person that is helped through Inquiero.
\par CONDITIONS OF USE OF THE NTR inquiero PROGRAM
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FIRST.- GRANTING OF USER RIGHT.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 1.1 NTR is the owner and holder of the exploitation rights of the computer program denominated NTR inquiero
which functions are described in the user manual, gathered in the affidavit dated March 28 of 2003 corresponding to the number of protocol 950 written by the notary of the City of Barcelona Mr. Miquel Alemany Escapa.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 1.2 By this contract and with the int
ermediation of the DISTRIBUTOR, NTR grants the CUSTOMER a non-transferable and non-exclusive license for the use of the NTR inquiero program in the modality know as ASP (Application Service Provider). This means that the software will be lodged in the NTR
\rquote s servers located in COLT Telecom Espa\'f1a S.A., in its data processing center in Barcelona (Calle Acero, 5-9) and will be accessed through the Internet network.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SECOND.- DESCRIPTION OF COMPUTER SYSTEM.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 2.1 The NTR inquiero program has been conceived and prepared to function with the following minimum technical specifications, responsibility of the CUSTOMER:
\par Configuration of the Operator and Configuration of the \'93Attended Customer\'94
\par - Web Chat & Co-surfing:
\par Platforms Microsoft Windows (9X, 2000, NT, ME, XP.)
\par Internet Explorer 4.0 (or superior) or Netscape 4.72 (or superior)
\par Platforms MAC 8.1 or superior
\par For Web service: Internet Explorer 5.5 (or superior)
\par - Only Web Chat:
\par Platform LINUX
\par Netscape 4.72 (only web service)
\par - Remote Control and Voice:
\par Platforms Microsoft Windows (9X, 2000, NT, ME, XP.)
\par Internet Explorer 4.0 (or superior)
\par 128 MB RAM
\par 256 Kbytes of free disk
\par Minimum connection: 33,6 Kbps.
\par Recommended open ports: 25 and/or 110 (configurable)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 2.2 NTR is not responsible of program malfunctioning in case the required configuration is varied partially or totally without prior consulting.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 THIRD.- SERVICE LEVEL AGREEMENT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 3.1 The NTR inquiero servers, and therefore, your software, will be available for use through the Internet 24 hours, every day of the year, with the following conditions:
\par I. 99% availability from Monday to Friday.
\par II. 98% availability during Weekends (Friday 24:00 hours CET to Sunday 00:00 hours CET)
\par III. Within the area assigned to the CUSTOMER, the information is stored for a maximum period of six months. The CUSTOMER will have access to systems that will allow him/her to migrate the information to own areas.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
3.2 NTR will not be responsible for interruptions in the availability of the mentioned information and service motivated by reasons of force majoure or out of its control. The following elements or resources of the OPERATOR as well as of the \'93
ATTENDED CUSTOMER\'94, among others, are considered out of NTR\rquote s control:
\par I. Computer system.
\par II. Connection software.
\par III. Surfing software.
\par IV. Virus.
\par V. Internet access through a medium available to both parties Commuted Telephone Network, ISDN, xDSL, frame relay, cable, satellite and any other transport or telecommunications infrastructure and the available bandwidth in them.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 3.3 NTR can temporarily interrupt Information storage in its Servers, or its availability to the Internet users, for security reasons or for the
restructuring of the computer resources of NTR. The mentioned interruptions will be destined to improve its storage services and the availability of Information through the Internet. In any case, NTR will make all possible efforts so that these interrupt
ions affect the CUSTOMER as little as possible. NTR will not be responsible for the damages occasioned by these interruptions if they have been communicated to the CUSTOMER with a minimum margin of 48 hours.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FOURTH.- PRICE AND FORM OF PAYMENT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 As a comp
ensation for the software user license acquired by the CUSTOMER, the CUSTOMER or the DISTRIBUTOR in the name of the CUSTOMER, is obliged to pay NTR the price detailed in the web page http://www.inquiero.com, payable in one installment in cash or through c
redit card, unless there is a special offer in writing by the DISTRIBUTOR, in which case the valid terms will be reflected in the mentioned offer as long as they are authorized by NTR.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FIFTH.- EXPIRY OF THE CESSION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 This license will expire for the general causes established in the Law and specially for breach of the obligations arising from this document.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SIXTH.\endash CUSTOMER\'b4S OBLIGATIONS OF USE
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 6.1 The CUSTOMER, as assignee of the user license, is obliged to use the NTR inquiero service according to
the technical specifications and recommendations that NTR may indicate at any time, as well as not allowing unauthorized third persons access the NTR inquiero service nor reveal or allow third persons to use the password given by NTR.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
6.2 As well, the CUSTOMER commits to not to use the NTR inquiero service in an incorrect way or breaking the laws and norms in force at each moment. Particula+ , - . / 8 1 2 3 4 5 6 7 ( 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ ` a b c d e f g h i j k l m n o p q r s t u v w x y z { | } rly, the CUSTOMER cannot use the NTR inquiero service to distribute violent, xenophobe or pornogr
aphic information or contents nor make use of such information to commit any kind of infraction or other illicit act according to the laws.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 SEVENTH.\endash GUARANTEE AND PUBLIC LIABILITY
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.1 The program, object of this license, is the result of constant ana
lysis and investigation work carried out by highly qualified technical personnel. Its correct functioning has been checked by exhaustive quality control, successfully passing the corresponding tests and simulations.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.2 A test period of fifteen weekdays is established starting from the CUSTOMER\rquote
s registration in the service with the objective of verifying the functioning of the program according to the technical specifications and functions contained in the manual of the application. This test period is a
lso the guarantee period. If the CUSTOMER has not reliably notified NTR of the existence of anomalies during the mentioned thirty-day period and acquires the user license, it is considered that the CUSTOMER is satisfied with all aspects of the program and
that it is working correctly and that it adapts to the CUSTOMER\rquote s necessities, renouncing, from that point on, any reclamation.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.3 NTR is not responsible for functioning errors or damages provoked by non fulfillment of the normal obligations of all users
as: realization of back-up copies of the program and of the files and data generated by its continued use, correct installation of the program and the computer, good state of the computer system, installation of an interrupted power supply with tension s
t
abilizer, control of program access to avoid manipulation by non authorized or inexpert persons, contracting of periodic hardware and software maintenance services, prevention of virus and defective programs installed in the same hard disk, as well as any
other reasonably applicable preventive measures.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.4 NTR will not be obliged by commitments or promises made by persons not related to its company nor by erroneous expectations of the users with respect to the functionality of the program.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.5 In any case, the CUSTOMER accepts that the program constitutes a work tool destined to complement, but not to substitute, human labor, for which NTR\rquote
s responsibility for damages attributable directly to the program will be limited to its price.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 7.6 NTR, with the exceptions mentioned in the above sections, is responsible to the CUSTOMER of the non-fulfillment of its obligations in respect to the offered service levels. NTR\rquote
s responsibility will be in any case limited to the damages occasioned directly to the CUSTOMER and to the amount equal to a yearly payment of the price or fee of the NTR inquiero service.}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 EIGHTH.- COPYRIGHT
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.1 The CUSTOMER recognizes the Copyright of NTR over the NTR inquiero program.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.2 These rights protect the computer program, the application manual, and the rest of the information and support material.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.3 The CUSTOMER recognizes that the NTR inquiero program is given out by NTR exclusively t
o be used, not for reproduction, transmission to other system, modification, adaptation, maintenance, correction of errors, handing over, sales, rental or lending and the CUSTOMER commits not to hand over its partial or total use in any way and not to tra
nsmit any of the rights that the CUSTOMER has over it according to this contract, as well as not to divulge, publish, nor make it in any other way available for other people, except for the employees of the CUSTOMER\rquote s company that must use it.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 8.4 NTR\rquote s a
uthorization is not needed for the activities of installation, start-up, presentation, execution, visualization of the program only for the use of the CUSTOMER and understanding each of the mentioned activities.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 NINTH.- APPLICABLE LAW
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 The parties decide that this contract will be governed by the Spanish Law and specially refer to the Adapted Text of the Copyright Law for all matters not regulated in this contract.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 TENTH.\endash ADDITIONAL SERVICES
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 Further to the services gathered in this contract, NTR can carry out, by the CUSTOMER\rquote
s request, the necessary programming and advising tasks to adapt the program to the characteristics of the CUSTOMER\rquote s company and to the new necessities arising from the use, invoicing these according to the valid hourly rat
es that NTR recommends to previously consult or request.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 ELEVENTH.\endash RESPONSIBLE OF COMMUNICATIONS
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
For the purposes of communications, the CUSTOMER has designated in the Particular conditions a responsible or an interlocutor who will be also responsible of periodically revising the state of the program and its installation and of contacting NTR to noti
fy of possible incidents and each time its services are required.
\par In case of change of the responsible person, NTR should be notified prior to the change of the new interlocutor\rquote s identity and his/her phone number and e-mail address. }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 TWELFTH.\endash CONFIDENTIALITY AND DATA PROTECTION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
The information the CUSTOMER might provide NTR for the acquisition of the NTR inquiero Program user license will be included in the personal data files of NTR, the entity responsible of its treatment, with domicile in Gran V\'eda 8, of L\rquote
Hospitalet, and will be used by NTR with the object of providing the mentioned service and to maintain the resulting contractual and commercial relation.
\par The CUSTOMER authorizes as well NTR to use this information to offer him/her any other products or services that NTR has or might have in the future.
\par The CUSTOMER is informed that he/she can execute the rights of access, information and correction or cancellation of his/her information, as well as revoke the authorizations granted before the File responsible in the indicated address.
\par In the hiring (ASP) mode of the NTR inquiero application, the INFORMATION owned by the client will be stored in a secure and encrypted manner in the AREA ASSIGNED TO THE CUSTOMER in NTR's SERVERS hosted in C
olt Telecom.This information is for the exclusive and confidential use of the CLIENT, NTR undertakes not to access said information, make any use of it whatsoever, nor alter it. NTR's access to the area assigned to each CLIENT will be for the purpose of e
n
suring the continued and correct functioning of the service and under no circumstances implies access nor knowledge of the specific information stored. Likewise NTR undertakes not to cede the information to third parties, except for its storage (encrypted
), conservation and custody; access to this data by third parties, or other customers of NTR that may use the NTR inquiero service is not possible.}{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 THIRTEENTH.- ARBITRATION AND JURISDICTIONAL AUTHORITY
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.1 For any divergence rising from the present co
ntract between NTR and the CUSTOMER, both parties submit expressly, and renouncing their own jurisdiction, to the decision on the raised issue or litigation by the institutional arbitration of ARBITEC, Spanish Technological Arbitration Association, to whi
ch they commend the administration of the arbitration and the designation of arbitrators.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.2 The arbitration will be carried out according to the procedure established in the Arbitral Regulations of ARBITEC and in the Arbitration Law, of December 5, 1988, and can be started through ARBITEC
\rquote s web page in the Internet (http://www.arbitec.org)
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 13.3 The arbitral decision must be awarded during the following ninety days from the acceptation of the charges by the designated arbitrators, both parties obliging
to accept and fulfill the contained decision.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508
13.4 In case the arbitration should not be effected by mutual agreement or should it be declared null, both parties submit to the Courts and Tribunals of the City of Barcelona renouncing their own jurisdiction if it should be other than this.
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par
\par
\par
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 FOURTEENTH.\endash ADAPTATION
\par }{\f1\fs17\cf15\insrsid2759979\charrsid1191508
\par }{\f1\fs17\cf15\insrsid12744850\charrsid1191508 In case some or various clauses of the contract should be declared invalid, illegal or unexecutable according to some legal norm, they will be considered in corresponding measure without effec
t, however for the rest, the contract will remain valid.
\par The contracting parties agree that in this case the affected clause or clauses will be substituted by other or others with the most similar economic conditions in comparison with the substituted ones.
\par
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